At SOFTCOVE, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, we offer a hassle-free 30-day return and exchange policy. This policy applies to all items purchased directly from our website or authorized retail partners, provided the products are in their original condition, unused, and with all tags and packaging intact.
You may initiate a return or exchange within 30 calendar days from the date of delivery. To start the process, simply contact our dedicated customer care team at [email protected] or call us at (212) 555-0142. A representative will guide you through the steps, including generating a prepaid return shipping label. We believe in making returns as convenient as possible, which is why we cover the cost of return shipping for all standard returns within the United States. Please note that original shipping charges are non-refundable, and customers are responsible for any duties or taxes applied during international shipments.
Once we receive and inspect your returned item, we will process your refund or exchange within 10 business days. Refunds are issued to the original payment method used during purchase. You will receive a confirmation email once the refund has been initiated. Please allow additional time for your financial institution to post the funds to your account. For exchanges, we will ship the replacement item promptly after processing, using the same shipping method as your original order unless otherwise requested.
We do not charge any restocking fees. Whether you are returning for a full refund or exchanging for a different size, color, or style, the process remains free of additional charges. However, items that show signs of wear, damage, or alteration may be subject to a partial refund or rejection. SOFTCOVE reserves the right to deny returns that do not meet our policy criteria.
If you believe your item arrived defective, damaged, or incorrect, please contact us immediately. We will investigate and resolve the issue at no cost to you. For all return inquiries, our team is available Monday through Friday, 9:00 AM to 6:00 PM EST. You can also visit our physical location at 75 Broad Street, Suite 200, New York, NY 10004 during business hours for in-person assistance (appointments recommended).
We value your trust and aim to provide a straightforward, transparent return experience. For any questions regarding this policy, please don’t hesitate to reach out to us at [email protected] or (212) 555-0142. SOFTCOVE reserves the right to update or modify this policy at any time, and the latest version will always be available on our website.